Refund policy

Return & Exchange Policies:

We will assist you with any warranty claims and it most cases we do not charge any fees for doing so aside from a delivery or exchange fee if we are asked to do so.

If you have a true claim, we will fight for you to get your claim but it is 100% up to the discretion of the manufacturer. It is rare, however that we see a claim denied that meets all the guildlines.

Warranty Types:

Non-Prorated Warranty

Mattresses with this warranty type are covered by the manufacturer at 100% cost of replacement, for the entire duration of the warranty length.

Prorated Warranty

This type of warranty does not cover a full factory replacement.

For example:

If your product is covered by a 10 year prorated; to exchange in year #3, the manufacturer would cover a total of 70% of the replacement costs, leaving the customer liable to pay the remaining 30%.

Each year accounts for 10% coverage. In year #1, the manufacturer covers 100% of replacements. Year #10 will only allot 10% value to the price to exchange for a brand new model.

Standard Exchange Policy:

We do not allow any refunds for opened or used merchandise, especially mattresses.

101 Night Sleep Trial Policy:

First night starts upon delivery date or pickup date.
We allow ONE exchange only for another model of similar or lesser value.
We do NOT allow a return/refund, this policy is intended to get you with the proper mattress and we cannot do so if not given the chance.
We may be willing to give store credit or credit towards other items, minus any free services/bonus gifts received (sleep bundles & delivery fees are the most common as these are not truly free services/items)
We will allow you to change brands (you can exchange a Puffy for a Helix or vice versa)
ALL STAINS void sleep trial
In most cases we will not charge any restocking fee or a fee to exchange (only applies to premium brands with the sleep trial)
If customer received a sleep bundle for their first bed, they will not receive a second bundle.
LIMIT of ONE exchange allowed per sleep trial newly (exchanged mattress does not receive a new sleep trial)

What is not covered:

Returning items due to a change in personal preference after the exchange grace period. It’s your responsibility as a customer to take your time and choose an item you’ll love months & years down the line, we are not liable for cases which individuals simply change their minds.
Mattresses with visible stains automatically void the manufacturer’s warranty, in addition to Mattress Doctor’s complimentary in-house satisfaction guarantee.
Dips and impressions not greater than 3 inches in depth are not covered by warranty. In this case, the manufacturer suggests waiting until the product has a full 3″ dip.

Need assistance?

If you have any questions about our warranty policies or if you would like to submit a warranty claim, contact the support team to be expedite the process.

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